These Terms of Use (“Terms”) govern your access to and use of CaseLine, a desktop application provided by South Florida IT Consulting (“SFLITC,” “we,” “us”). By installing or using CaseLine, you agree to be bound by these Terms. If you do not agree, do not install or use the software.
Subject to your compliance with these Terms and payment of any applicable subscription fees, SFLITC grants you a non-exclusive, non-transferable, revocable license to install and use CaseLine on computers under your control, solely for your internal business operations. The license covers one named user per subscription seat and is non-sublicensable.
You are solely responsible for ensuring your use of CaseLine complies with all applicable federal, state, and local laws governing call and meeting recording, including one-party and two-party consent requirements. CaseLine processes recordings that have already been captured by your phone system or video platform; CaseLine does not initiate recording, monitor consent status, or notify participants that recording is occurring. Obtaining, documenting, and retaining participant consent is entirely your responsibility.
CaseLine generates transcripts and summaries using third-party artificial intelligence services (Deepgram for speech-to-text, Anthropic Claude for summarization). AI-generated output may contain errors, omissions, or misinterpretations. You acknowledge that:
CaseLine is a productivity tool, not a substitute for human review of recorded conversations. SFLITC disclaims any liability arising from your reliance on AI-generated content without independent verification.
You agree not to:
CaseLine relies on third-party services including Deepgram, Anthropic, Microsoft Azure, Zoom, 3CX, and the case management and CRM platforms you choose to connect. Your use of those services is governed by their own terms and privacy policies, and SFLITC is not responsible for their availability, accuracy, billing, or changes to their interfaces or terms.
Use of CaseLine beyond any included trial period requires an active paid subscription per the pricing posted at caseline.sflitconsulting.com or as separately agreed in writing. Fees are billed in advance, are non-refundable except as required by law, and are subject to change with thirty (30) days’ prior notice for renewal periods.
SFLITC may suspend or terminate your license to CaseLine for material breach of these Terms, including non-payment, after providing notice and a reasonable opportunity to cure where appropriate. You may terminate by uninstalling CaseLine and ceasing use; subscription fees already paid are not refundable except as required by law.
CaseLine is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. SFLITC does not warrant that CaseLine will be uninterrupted, error-free, or that AI-generated output will be accurate.
To the maximum extent permitted by law, SFLITC’s aggregate liability arising out of or relating to these Terms or your use of CaseLine shall not exceed the fees you paid SFLITC for CaseLine during the twelve (12) months preceding the event giving rise to the claim. In no event shall SFLITC be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, or business interruption.
You agree to indemnify and hold SFLITC harmless from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from (a) your use of CaseLine in violation of these Terms, (b) your failure to obtain required consent for recordings processed through CaseLine, or (c) your violation of any applicable law in connection with your use of CaseLine.
These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Palm Beach County, Florida, and you consent to the personal jurisdiction of those courts.
We may update these Terms from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be communicated to active subscribers via email. Your continued use of CaseLine after a revision becomes effective constitutes acceptance of the revised Terms.
South Florida IT Consulting
Email: info@sflitconsulting.com
Phone: 561-515-3360
